Illustration of a pen

Zammad supports countless shortcuts that help you to style your tickets. Copy and paste images, use bold or italic text, or include bullet points. Whatever you need to structure your ticket more clearly, Zammad offers a way to do it!

Sometimes you don't want to create a simple and plain message. Maybe you want to highlight a certain part with bold or italic text, or you want to include a list with bullet points. Zammad lets you do just that for every ticket you create.

The message editor supports the copying and pasting (or dragging and dropping) of

  • rich-text
  • images
  • file attachments

Use the built-in keyboard shortcuts to apply rich text formatting. There are endless possibilities when it comes to styling your text:

Formatting Text

Keyboard shortcuts can be used to apply rich-text formatting in one of two ways:

  • As-you-type:
    Press the shortcut, enter your desired text, and press the shortcut again to return to normal text mode.
  • All-at-once:
    Enter your desired text, click-and-drag with the mouse to select the desired passage, and press the shortcut to style the highlighted area.

Luckily, you don't have to remember all the shortcuts - just click on your avatar at the bottom of the main menu to access the keyboard shortcuts cheat sheet:

Alternatively, you can bring it up with one of the shortcuts below:

  • Ctrl + Shift + H (on Windows)
  • Ctrl + Shift + H (on Linux)
  • Cmd + Ctrl + Shift + H (on macOS)

Have fun creating well-structured tickets!

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