What happens when you're away? Who takes care of your cases during your holidays? And will your tickets go unnoticed? With Zammad, they won't!
You can easily schedule out-of-office periods in advance, and designate a substitute to handle your tickets while you’re gone.
Your substitute will receive all your ticket notifications during your absence and have a custom overview created to help keep track of your tickets.
Note: You will also continue to receive notifications while you are out-of-office, in case you want to check things while you're away.