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Digitization in the Public Sector: How Ticket Systems Make It Possible

The pandemic has made one thing clear: now that online classes are the new normal, schools need to think differently. This extends to public authorities, who also need to face the fact that now (more than ever), it's time to digitize! In this post, we take a look at how a ticket system helps with this, find out why it all comes down to the mindset, and share some success stories that will inspire you.
Helpdesk
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Helping More Efficiently: How Customer Support Works in 2021

The new year offers the perfect opportunity to give your customer support a makeover. We've analyzed what will matter to brands and customers in 2021 - and we tell you how you can transform your helpdesk into a modern support tool in no time at all. Let's dive right in!
Helpdesk

Why Your Knowledge Base Should Include These Formats

The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain how they work.
Helpdesk

Working With a Shared Email Box: Structuring Communication and Responsibilities

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of shared access to communication channels such as email and how you can implement them yourself.
Helpdesk
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How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive

With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.
Helpdesk
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Just 5 Steps: Get the Perfect Helpdesk for Your Company

In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!
Helpdesk
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Helpdesk Explained Simply: How to Save Time With an Issue Tracking System

An issue tracking system is a software application that collects all your internal or external support requests. Learn how a helpdesk can increase your efficiency and user satisfaction.
Helpdesk
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