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Zammad is open by design — both as open-source software and via its powerful REST API. Yet many organizations still don’t take full advantage of it. With the right setup, you can automate workflows, sync data, and even integrate AI. In this article, we’ll show practical ways to connect Zammad with tools like n8n to unlock automation that truly supports your team.

Businesses today use a variety of cloud-based services, and with every new tool comes another set of user accounts and passwords to manage. IT teams are under pressure to meet increasing security demands, while employees struggle to juggle countless logins every day. This costs time and increases security risk. Find out how single sign-on can help.

Organizing a nonprofit project comes with its challenges—limited resources, tight schedules, and the need for transparency. But how do you stay organized without getting bogged down by complex software or high costs? Luckily, open-source digital tools can help NGOs work more efficiently. These ten solutions make daily operations smoother and help organizations focus on what truly matters: making an impact.

Time is a valuable resource. Too little of it costs money—but so does too much. Do you know exactly how much time goes into your support tickets? Which projects consume the most resources? And which customers require the most attention? With Zammad’s integrated time tracking, these questions become measurable—and manageable.

The more a company thrives, the heavier the workload becomes for individual departments. Tasks that were previously handled with quick communication and solved through brief discussions between colleagues now involve more people and require more time. To maintain an overview and ensure operations continue to run smoothly, it is worth integrating a ticketing system.

Regardless of company size, HR work is an essential part of business operations. As organizations grow, HR teams face a rising volume of employee inquiries, often at the expense of strategic initiatives. Instead of focusing on driving company growth and culture, HR professionals become overwhelmed by repetitive questions and administrative tasks. However, a more effective approach exists to streamline these processes and unlock your HR team's full potential.

Emails are an important communication channel in companies. However, meeting invitations, inquiries, and project discussions pile up in the inbox, obscuring the view of relevant tasks or priorities. So far, only a few companies have realized that the future of communication can work without emails. The advantages of email-free communication are downright liberating.

Zammad's feature catalog offers a wide range of functionalities, the use of which varies depending on the industry and use case. However, some features are particularly popular with our customers. Based on the numerous customer stories, we've compiled the top 5.

Choosing a helpdesk software is also a strategic decision for any company that wants to offer top-notch customer service. In addition to finding the right provider, many companies face the question of which solution is best for them: hosting on-premises or in the cloud? Both SaaS and on-premises have their advantages and disadvantages. But which of the two options shows clear strengths?

On the way to a digital society, municipalities, city councils and other players from the local government sector play a central role. They are in charge of shaping the quality of life, work, and location of different areas, as well as the user-oriented citizen services throughout the country. The focus is on a common understanding of digitization, a defined distribution of roles, and clear areas of responsibility.

In various service and business models, providers offer their customers suitable cloud computing solutions to choose from. This often involves distinguishing between the options of IaaS, PaaS, and SaaS. But which model is the right fit for your company? Our guide explains the differences and provides tips on which application aligns with your needs.

Social Engineering refers to the process of obtaining confidential information through deception. Unfortunately, no firewall can protect you from such manipulation attempts by people! However, there are common patterns that attackers often rely on. Protect your organization by recognizing and preventing these early on.