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Simply explained: how to use the Zammad sidebar (and how it helps you)

As a support agent, you have your hands full helping your customers. It's about time someone gives you a hand! With Zammad, you work through all requests in an organized and strategic way. Here we'll introduce you to the tool and its navigation elements, and explain how they can help you in your daily work.
Helpdesk
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Digitization Made Easy: How a Helpdesk Enables Smart Work in the Public Sector

On the way to a digital society, municipalities, city councils and other players from the local government sector play a central role. They are in charge of shaping the quality of life, work, and location of different areas, as well as the user-oriented citizen services throughout the country. The focus is on a common understanding of digitization, a defined distribution of roles, and clear areas of responsibility.
Helpdesk

4 Helpful Tips On How To Change A Customer’s Mind

Changing customers' minds can seem impossible at times. But there are steps you can take to make your customer service far more persuasive.
Helpdesk
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6 Successful Content Formats for a Self-Service Customer Experience

68% of customers consider self-service options a form of customer service.
If you’ve been following our social media, you’ll have read this before. The essence is clear: Customers are becoming more independent. Instead of reaching out to your Helpdesk Heroes, they’d rather find the solution themselves. Let’s take a look at the resources they need for this.
Helpdesk

Build Your Perfect Support Team - in Just 6 Steps!

As your business grows, customer requests and demands increase. To meet the growing expectations, you need a strong Support team that is fully dedicated to your customers' wishes and problems. We tell you what to look for when setting up your dream team and which skills are urgently needed.
Helpdesk

Crisis Communication: 5 Tips for Navigating a PR Disaster

It catches you by surprise, arrives with full force, and causes quite a frenzy: If a so-called "shitstorm" arrives, press officers and company spokespersons need to be prepared. Good crisis communication can help prevent further damage, so having a plan at hand is recommended for when disaster strikes.
Helpdesk

Customer Retention Made Easy: 7 Strategies to Increase User Loyalty

From acquisition to retention: The topic of customer loyalty is an important component in the areas of Marketing, Account Management, and Support. Placing advertisements has long since ceased to be enough to maintain a valuable customer pool. Instead, businesses convince by offering a genuine added value, which will increase customer loyalty.
Helpdesk

How Proactive Customer Support Works - and Why You Need It

Proactive support – that’s what customer service is currently all about. The idea is to anticipate problems and to provide solutions even before your customer starts looking for them. But how do you achieve that? We’ll share some tips from our Support routine.
Helpdesk
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Full of Benefits: 8 Advantages of the Mysterious Zammad Customer Interface

Discover new sides to your Zammad customer interface. As a valuable connection between your organization and your customers, it's the core of all communication. We'll show you how to make the most of it.
Helpdesk

Get Ready for Zammad: How to Easily Set up a Helpdesk

With Zammad, you can manage all your communication channels for correspondence with customers, users, and partners via one interface. This way you'll never lose track of open requests again! Let's look at how to set up your smart support inbox and start responding to requests right away.
Helpdesk
Blue origami dolphin on turquoise background

5 Ways to Write Support Emails Your Customers Will Love

Good products and appealing marketing attract customers and generate sales. However, loyal customers only stay as long as they are taken seriously. If you don't master your Support, you will face declining revenue and bad reviews. But don't worry - that won't happen to you!
Helpdesk
Origami chamaeleon

How to Generate Enthusiasm: 5 Ways to Convince First-Time Customers

No matter what product or service you offer - it is becoming increasingly difficult to stand out on the market. Great marketing helps with the acquisition of new customers, but it will no longer excite your prospects. That's why it's more important than ever to foster a strong and close relationship with your customers. Find out five ways to win your new customers' hearts for good.
Helpdesk
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