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Can you be reached via the Internet with your own store and are you looking for a way to finally set up your support in a structured and clear manner? Then you should consider a helpdesk that allows you to bundle communication channels and optimally position yourself for internal and external issues. Here you can read everything you need to know when choosing your tool.

Are incoming messages piling up in your service team? Are customers getting impatient because quick questions are simply answered too late? To handle a high volume of tickets more effectively, you can use these five simple tips on how to establish helpful prioritization in your service team.

With the hype and strong media presence of the ChatGPT software, new opportunities for the use of AI in support and customer service have opened up seemingly overnight. Whether it's fast and automated help or improved customer experiences: Smart searches and chatbots are no longer dreams of the future. We give you an overview of the development.

Support can be tough, but with a smart ticketing system like Zammad, you can make the job much easier. We've distilled our years of customer support experience into a tool that provides you with an overview and automation. Here are 10 reasons why changing to Zammad will be worth it for you.

Keeping your customers happy is a key part of growing your business. It’s what will spell the difference between repeat and one-time customers. A customer’s satisfaction level will reflect whether you’ve met or exceeded their expectations with your service and products.

Get your support staff data-informed now - with the reporting capabilities in Zammad. Performance analysis allows you to identify large efforts in topics and communication channels and set up your team of agents accordingly. We share the necessary know-how.

A knowledge base is the first step for your team in search of answers. The wiki-style knowledge base helps ensure transfer between colleagues, newcomers, or customers (and guarantees a productive workflow). We'll show you what's important when it comes to maintaining and structuring your knowledge base.

Did you know that the smart helpdesk Zammad has more than 60 great features to help you with everything from support to knowledge management? In the large Zammad documentation you will find all the descriptions and instructions to set up the interface, as well as all the features, and adapt them perfectly to your needs.

A ticket system is your shortcut to better productivity in your day-to-day customer operations. Read on for five inspiring examples of real-world use by our customers - from switching to Zammad, to the immediate benefits from help desk deployment, to extending it to the entire organization.

Customer communication is a fine line between helpfulness and nerves of steel. Agents who want to persist in their interactions with customers need to switch constantly between conversations and never lose the thread. We have identified the five most important, timeless support skills that you can already ask your new employees during the interview – including relevant questions.

A high level of customer service is permanently expected by customers. Companies with small teams must meet the same standards as those expected of well-known corporations. With these factors, you focus on quality instead of quantity and fulfill your customers' wishes despite a small number of staff.

With a dedicated support team, you can fulfill customer requests in seconds. But a team that takes care of the concerns and worries with dedication and heart is only the basis of a holistic customer philosophy. Our guide explains how you can find your own strategy!