Press release
Zammad Surprises With New Website Design
· On November 16, 2020, Zammad publishes its newly designed website. It surprises with a completely different style and paves the way for many more innovations.
- Zammad has seen a growth of around 85% in recent years - the new website is designed to meet this development
- The design has been adapted to modern standards and offers a better UX
- New content, such as user stories or the blog, offers visitors a wide range of information
- The design was created in close cooperation with the award-winning agency Zeughaus Design
Last week, the team behind the helpdesk tool and ticketing system Zammad surprised its users with the announcement that a new website was to be launched in a few days. Now, the time has come: The new website is now available!
Innovative New Website
According to the Zammad team, a new design was overdue. While the Zammad user interface breaks with old traditions and is based on the familiar use of web browsers and smartphones, the website had not been updated for years.
That has now changed: In cooperation with the award-winning agency Zeughaus Design, which already helped develop the user interfaces of the Zammad system, a new website has now been created that will surprise returning visitors with a completely new look.
The New Design
The new design of the website breaks with the previous concept, which focused on soft green tones and light grey. Now, the focus is on the current trend of dark designs and Dark Modes: the site is based on an almost black gray. Color accents were primarily designed in yellow and red and are based on the Zammad logo, a colorful phoenix.
For animations and graphics, the motto was "Grow up but stay playful". The design is based on the Origami principle. This papercraft look symbolizes that Zammad is hand- and tailor-made. But despite the creative imagery, the focus is on the content.
New Content
Besides the new design, the website also offers numerous new sections. These provide visitors with detailed information about the Zammad system and its features, use cases, and general industry news. Among the new content, the following parts stand out:
Price configurator
To illustrate Zammad's pricing system in a clearer and more individual way, the new website offers an interactive configurator. This allows visitors to define certain parameters that are important to them when using Zammad. These parameters are then used to suggest the appropriate price package.
Use cases
Many customers and prospects asked when they could use Zammad. This is where a new content area comes in, which is dedicated to use cases. It explains which companies particularly benefit from Zammad and which features of the Zammad system are especially useful for certain use cases.
User Stories
To illustrate the various use cases of the Zammad system, the Zammad team conducted interviews with existing users and captured their statements. Companies from various industries talk about how and for what they use Zammad and what their conclusion from the collaboration is.
Blog
The new Zammad blog provides website visitors with additional content value. Various authors write informative articles on the topics of Helpdesk, Open Source, and New Work.
Voices
About Zammad
Zammad is the most popular open-source helpdesk and customer support platform for companies of all sizes and industries. Its numerous intelligent features and integrations set Zammad apart from other alternatives. Behind the project is an experienced team of developers led by Martin Edenhofer, who launched the commercially successful, enterprise-wide ticketing system OTRS in 2001.
More Information
The Design Process
Zammad Press Area
Zeughaus Design
Contact
Zammad GmbH
Jessica Traupe
pr@zammad.com