Release

Zammad 2.7.0 & 2.6.1

October 25, 2018 · Today, we’re pleased to announce a brand new release of Zammad!

Zammad 2.6.1 includes a lot of minor bugfixes, while the new Zammad 2.7.0 comes with the following major improvements:

Zammad 2.7.0 & 2.6.1 (Major and Patch Level)

1# 💬 SMS Integration

Zammad was made with one purpose in mind: to help you manage every single line of communication with every single customer, all in one place, no matter how they choose to contact you.

With the new 2.7 release, SMS integration broadens Zammad’s reach even further. Now, you can:

Send and receive SMS messages (agent ↔ customer)

Configure an SMS provider in the Admin Settings panel, under "Channels".

Supported providers (messaging): Twilio

Set up custom SMS notifications (to any Zammad user)

First, configure an SMS provider as described above. Then, set up a custom notification in the Admin Settings panel, under "Triggers".

Supported providers (notifications): Twilio, massenversand.de

Special thanks to Marc Schiffbauer & sys4

At the start of this year, Marc Schiffbauer and his team of email, DNS/DNSSEC, and IT security experts at sys4 decided that they were going to make the switch to Zammad.

This news was 🎵 music 🎸 to 🎤 our 🎷 ears 🎵, but there was just one hiccup: they needed SMS notifications, and Zammad didn’t have them. We were eager to support the feature (sys4 weren’t the only ones who needed it, after all), but with our resources and roadmap at the time, we simply couldn’t make it a top priority.

That’s when Marc stepped up to the plate and sponsored Zammad to fast-track SMS notifications. Without sys4’s generosity, it’s hard to say how long it would have taken to finally get this feature off the ground. We can’t overstate how grateful we are to Marc and his team for making SMS integration a reality.

Now, anyone who uses Zammad can stay on top of important tickets from anywhere, whether they’re on an Android, an iPhone or a Nokia 3310.

2# 🖨️ New print layouts

Even in the age of the paperless office, sometimes you just need a hard copy.

Zammad 2.7 features special print-friendly views for tickets and ticket lists, so you can take them with you into a meeting or out in the field.

No special setup or instructions required – simply print the page from your browser as you normally would. Tickets and ticket lists will come out in the custom-tailored layouts you see below, instead of their usual on-screen format.