· We've been announcing it for a long time - now it's finally ready: Zammad 5.0 is here! 🥳
Yes, indeed: We're bringing you a new major release only a few months after 4.0. The focus is on one much-desired feature: the core workflows. But let's look at the details. 🔍
It has often been asked for and now it's here: the Core Workflows (Dynamic Screens).
This new feature is available to all users on a Plus plan and (finally!) brings you the possibility to design screens and masks within Zammad individually. This allows you to display or hide certain fields for certain groups.
Besides that, you can create dependencies. This means that if a field is used, further ticket objects can be:
So don't adjust to Zammad - instead, adjust Zammad to your specific workflows and processes!
➡️ Learn more about the Core Workflows on the Feature Page.
Discover all about the new feature in our upcoming free webinar, held on October 18 and 21! Head here for tickets!
Some of you may have spotted our poll on Twitter, where we asked what this feature should be called. A few users reached out to us and pointed out that none of the names we suggested truly reflected the full scope of possibilities that the feature offers. We've taken this feedback on board and used their suggestions (thank you so much for them!) to create what is now the official name: Core Workflows. We'd like to thank everyone who took the time to participate in our poll! 📊
Of course, we also want to extend our Thanks to our feature sponsor EDF DAG, who were essential in making the quick development and implementation of this feature possible. 🙏🏻 We appreciate your contribution to Zammad!
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Zammad 5.0 also brings you a new integration for an omnichannel communications platform, Messagebird. This way, you can send and receive SMS through your helpdesk and receive notifications based on predefined triggers.
This major release brings even more news, as we have decided to implement a long-overdue change: the switch to inclusive language. This means that we will pay extra attention to the expressions that we use within our system and repository, with the aim of avoiding any that might have a negative connotation and could be considered disrespectful due to political, historical, or other reasons. The first step is the elimination of the terms "master" and "slave".
Here is an example of what will change:
We'll keep an eye out for further expressions that need updating, and will tackle this change bit by bit.
Zammad 5.0 also brings you an improved integration for Jira Service Management. Like Zammad, Jira is an ITSM solution with email integration. With the new detection logic, Zammad can tell if one of your Jira emails belongs to an existing Zammad ticket and will link both in your helpdesk. The result? Less clutter, better overview! 😎
Many thanks at this point to Adfinis, who supported us (yet again) with a feature sponsorship! 💛
Besides the already described changes, we have also made some improvements that will make the usage of Zammad more enjoyable.
💡 Are you missing a certain feature in Zammad? If so, why not become a feature sponsor?
Reach out to us with your feature idea and together we can talk about how to make it happen!
Please note that you will need to fulfill the following technical prerequisites in order to use this version:
This release comes with two breaking changes:
You can find the corresponding advisories here:
You will find all improvements in the Changelog.
Changelog (2021-10-05)
Changelog (2021-06-08)
You can find information on an upgrade of your Zammad installation here:
Please note that starting with Zammad 5.0 you'll need Node.js to run 'rake assets:precompile'.
This affects all source code installations and those who change javascript or stylesheet files in Zammad.
Find out more in our documentation.