Individual Agent Training

Confident agents. Better support.

Objective of the workshop

The Individual Agent Training Workshop equips support agents with the knowledge they need to work effectively in Zammad from day one. The focus is on daily ticket handling, workflows, and features that matter most in real support operations.

Training content and depth are aligned in advance with your team’s workflows and experience level. This ensures the workshop is practical, relevant, and immediately applicable in everyday support work.

What you can expect to gain:

  1. Duration

    1-hour day

  2. Location

    On-site/Remote

  3. Price

    From 1,598 € net*

*Prices for a remote workshop start at 1,598 EUR net (excl. VAT) for a full 8-hour day. If you prefer an on-site workshop, we offer the same 8-hour format plus travel expenses.

Please note: due to high demand, our consultants are often booked several weeks in advance. We therefore recommend securing your preferred workshop date as early as possible.

Registration

Book your individual workshop directly.

Still questions about this workshop?

Who is this agent training for?

This workshop is designed for support agents and service teams who work with Zammad in their daily operations.

Which topics can be covered?

Typical topics include ticket handling, communication channels, macros and templates, internal collaboration, and best practices for daily support work.

How many people can participate?

Agent training workshops are perfect for training entire teams in multiple groups with individual focus topics. The number of participants is limited to 10 per group (4 hours).

In which language is the workshop conducted?

The workshop is available in English or German.