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Today, we’re pleased to announce a brand new release of Zammad!

Zammad 2.7.1 includes a lot of minor bugfixes, while the new Zammad 2.8.0 comes with the following major improvements:

1# 📞 Intgration with Placetel

If you’ve never tried telephone integration in Zammad (a.k.a. CTI), you don’t know what you’re missing.

Imagine taking a call and being able to immediately greet the customer by name. Imagine having his recent tickets up on the screen from the moment you pick up the receiver. Imagine never having to say “give me just a moment to look that up for you...” Imagine the kind of impression you could leave with a personalized customer service experience like that. We use it every day, and we honestly couldn’t live without it.

Now, by popular demand, Zammad supports Placetel as a CTI provider. Simply configure your Placetel PBX in the Admin Settings Panel, under Integration > Placetel.

What can I do with it?

The setup procedure in detail is outlined here.

placetel-integration
feature-generic-cti

2# ⚡️ Twitter Webhook API Support

Zammad now takes advantage of Twitter’s new-and-improved webhooks API for lightning-fast updates, meaning that @mentions and DMs (direct messages) will now show up in Zammad in real time!

The setup procedure is outlined here, and requires a subscription to Twitter’s Account Activity API.

admin-twitter-app
agent-direct_message-reply

Downloads

All improvements can be found in the changelog.

Download Zammad 2.8.0

Changelog (2018-12-03)

Source code

Packages

Download Zammad 2.7.1

Changelog (2018-12-03)

Source code

Packages

Upgrade

Information about upgrading a Zammad installation can be found here:

Your Zammad team!