Privacy Policy

Thank you for your interest in Zammad. Data protection and data security are of the highest priority for us. Please read the following privacy policy.

Data Protection Declaration

The subject of data protection is personal data. These are details of a personal nature or relating to particular matter in connection with an identified or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or phone number and possibly other information such as a person's IP address.

Responsible

Responsible data processor within the meaning of data protection laws, in particular the EU Data Protection Ordinance (DSGVO):

Zammad GmbH
Marienstraße 18
10117 Berlin
Email: support@zammad.com

Your Rights as a Party Concerned

You can exercise the following rights at any time using the contact details provided by our data protection officer:

• information about your data stored with us and their processing
• correction of incorrect personal data
• deletion of your data stored with us
• restriction of data processing if we are not yet allowed to delete your data due to legal obligations
• objection to the processing of your data with us and
• data transferability, provided that you have consented to the data processing or have concluded a contract with us

If you have given us your consent, you can revoke it at any time with effect for the future.
You can contact your local supervisory authority at any time with a complaint. Your competent supervisory authority depends on your state of residence, your work, or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found here.

When you register, your company name, your first and last name, and your email address will be requested and saved. In order to complete your profile, your postal address and the necessary information for issuing legally binding invoice documents will also be recorded during the later course of use. You may voluntarily provide additional personal data.

Personal data will only be collected and used on this website to the extent that is contractually and technically necessary. This also applies to the data of their customers, which is required to be able to fulfill the explicitly communicated service offer. Under no circumstances will this data be sold or passed on to third parties for reasons other than those mentioned.

Purposes of Data Processing by the Data Processor and Third Parties

We process your personal data only for the purposes stated in this data protection declaration. Your personal data will not be passed on to third parties for purposes other than those mentioned. We will only pass on your personal data to third parties if:

• you have given your express consent
• processing is required to process a contract with you
• the processing is necessary to fulfill a legal obligation
• the processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding interest worthy of protection in not disclosing your data

Personal Data Will Only Be Used by Zammad for the Following Purposes:

• acceptance, processing, and execution of your order
• the provision of services in connection with the provision of electronic keys, access codes, and other data necessary for access to the pages of our service providers or partners so that you can make use of products, updates, or services
• updating your subscriptions to products and services
• ensuring effective customer service and/or technical support for your products
• notification of news concerning our services
• the dispatch of newsletters or other advertising material, as well as the execution of other promotions, provided you have given us an appropriate consent
• for other purposes to which we refer you and to the extent permitted by law

Deletion or Blocking of Data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for in the various storage periods provided for by law. After the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted as a matter of routine and in accordance with statutory regulations.

Collection of General Information When You Visit Our Website

When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider, a part of your IP address, and similar information. This is exclusively information which does not allow any conclusions to be drawn about your person.
This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the Internet. They are processed in particular for the following purposes:

• ensuring a trouble-free connection of the website
• ensuring a smooth use of our website
• evaluation of system security and stability as well as for other administrative purposes

The processing of your personal data is based on our legitimate interest from the aforementioned purposes for data collection. We do not use your data to draw conclusions about you personally. The recipients of the data are only the responsible body and, if applicable, the contract processor.
Anonymous information of this kind may be statistically evaluated by us in order to optimize our Internet presence and the technology behind it.

Provision of chargeable services

For the provision of chargeable services, we ask for additional data, e. g. payment details, in order to be able to execute your order. We store this data in our systems until the legal retention periods have expired.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e. g. SSL) via HTTPS.

Contact Form/Chat

If you contact us regarding any questions via e-mail, chat or contact form, you give us your voluntary consent for the purpose of contacting us. A valid e-mail address is required for this purpose. This is used to assign the request and then reply to it. The specification of further data is optional. The information you provide will be stored for the purpose of processing your inquiry and for possible follow-up questions. After your request has been processed, your personal data will be automatically deleted.

​ Use of Matomo

This website uses Matomo (formerly Piwik), an open-source software for statistical analysis of visitor access. However, we have adjusted our settings so that no cookies will be stored.

Use of Moosend

This website uses Moosend, a tool of Moosend Ltd. for creating and sending newsletter emails. All information on the data processing can be found here.

Embedded Vimeo Videos

On some of our websites, we embed Vimeo videos. The operator of the corresponding plugins is Vimeo LLC, 555 W 18th St, New York City, 10011, USA. When you visit a page with the Vimeo plugin, a connection to Vimeo servers is established. Vimeo will be informed of the pages you visit. If you are logged in to your Vimeo account, Vimeo can associate your surfing behavior with you personally. You can prevent this by logging out of your Vimeo account beforehand.

If a Vimeo video is started, the provider uses cookies that collect information about user behavior.
If you have deactivated the storage of cookies for the Google Ad program, you will not have to reckon with such cookies when watching Vimeo videos. However, Vimeo also stores non-personal usage information in other cookies. If you want to prevent this, you must block the saving of cookies in your browser.

Further information on data protection at Vimeo can be found in the provider's data protection declaration.

Information and Revocation

You will receive information about your data stored by us during regular business hours without stating any reasons. You can block, correct, or delete the data collected from us at any time and object to the anonymous or pseudonymized collection and storage of data for the purpose of optimizing our website. You can also revoke your consent to the collection and use of your data at any time without giving any reasons. Please contact the address given under "Contact". We will be happy to answer any further questions you may have about our privacy policy and the processing of your personal data.

Contact

Zammad GmbH
Christian Wally
Marienstrasse 18
10117 Berlin
Email: support@zammad.com

Last changes: November 16, 2020