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Thank you for your interest in Zammad. We take the privacy and the security of data very seriously. Please read the following privacy policy.

Data Protection Declaration

The subject of data protection is personal data. These are details of a personal nature or relating to particular matter in connection with an identified or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or phone number and possibly other information such as a person's IP address.

Responsible

Responsible data processor within the meaning of data protection laws, in particular the EU Data Protection Ordinance (DSGVO):
Zammad GmbH
Marienstrasse 11
10117 Berlin
Email: support@zammad.com

Your rights as a party concerned

You can exercise the following rights at any time using the contact details provided by our data protection officer:

If you have given us your consent, you can revoke it at any time with effect for the future.
You can contact your local supervisory authority at any time with a complaint. Your competent supervisory authority depends on your state of residence, your work or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/addresses_links-node.html.

When you register, your company name, your first and last name and your e-mail address will be requested and saved. In order to complete your profile, your postal address and the necessary information for issuing legally binding invoice documents will also be recorded during the later course of use. You may voluntarily provide additional personal data.

Personal data will only be collected and used on this website to the extent that is contractually and technically necessary. This also applies to the data of their customers, which is required to be able to fulfill the explicitly communicated service offer. Under no circumstances will this data be sold or passed on to third parties for reasons other than those mentioned.

Purposes of data processing by the data processor and third parties

We process your personal data only for the purposes stated in this data protection declaration. Your personal data will not be passed on to third parties for purposes other than those mentioned. We will only pass on your personal data to third parties if:

Personal data will only be used by Zammad for the following purposes:

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for in the various storage periods provided for by law. After the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted as a matter of routine and in accordance with statutory regulations.

Collection of general information when you visit our website

When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider, a part of you IP adress and similar information. This is exclusively information which does not allow any conclusions to be drawn about your person.
This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the Internet. They are processed in particular for the following purposes:

The processing of your personal data is based on our legitimate interest from the aforementioned purposes for data collection. We do not use your data to draw conclusions about you personally. The recipients of the data are only the responsible body and, if applicable, the contract processor.
Anonymous information of this kind may be statistically evaluated by us in order to optimize our Internet presence and the technology behind it.

Cookies

Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred from a website server to your device. This automatically provides us with certain data such as IP address, browser used, operating system and your connection to the Internet.
Cookies cannot be used to start programs or to transmit viruses to a device. Based on the information contained in cookies, we can make navigation easier for you and enable the correct display of our web pages.
Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your Internet browser to find out how you can change these settings. Please note that some features of our website may not work if you have disabled the use of cookies.

Provision of chargeable services

For the provision of chargeable services, we ask for additional data, e. g. payment details, in order to be able to execute your order. We store this data in our systems until the legal retention periods have expired.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e. g. SSL) via HTTPS.

Contact form/Chat

If you contact us regarding any questions via e-mail, chat or contact form, you give us your voluntary consent for the purpose of contacting us. A valid e-mail address is required for this purpose. This is used to assign the request and then reply to it. The specification of further data is optional. The information you provide will be stored for the purpose of processing your inquiry and for possible follow-up questions. After your request has been processed, your personal data will be automatically deleted.

Use of Matomo

This website uses Matomo (formerly Piwik), an open source software for statistical analysis of visitor access. Matomo uses cookies, which are text files placed on your device, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website is stored on a server in Germany.
The IP address is made anonymous immediately after processing and before it is stored. You have the option of preventing the installation of cookies by changing the setting of your browser software. We would like to point out that with the appropriate settings not all functions of this website may be available anymore.
You can decide whether a unique web analysis cookie may be stored in your browser to enable the operator of the website to collect and analyze various statistical data.

Use of script libraries (Google Web Fonts)

In order to present our contents correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts/) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory it is possible - but currently also unclear whether and, if so, for what purposes - that operators of corresponding libraries collect data.
The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Using Google Maps

This website uses Google Maps API to display geographical information visually. When using Google Maps, Google also collects, processes and uses data about the use of map functions by visitors. You can find more information about Google's data processing in the Google Privacy Policy. There you can also change your personal data protection settings in the Data Protection Center.
Detailed instructions for managing your own data in connection with Google products can be found here: https://www.google.com/policies/privacy/ .

Embedded Vimeo Videos

On some of our websites we embed Vimeo videos. Operator of the corresponding plugins is Vimeo LLC, 555 W 18th St, New York City, 10011, USA. When you visit a page with the Vimeo plugin, a connection to Vimeo servers is established. Vimeo will be informed of the pages you visit. If you are logged in to your Vimeo account, Vimeo can associate your surfing behavior with you personally. You can prevent this by logging out of your Vimeo account beforehand.
If a Vimeo video is started, the provider uses cookies that collect information about user behavior.
If you have deactivated the storage of cookies for the Google Ad program, you will not have to reckon with such cookies when watching Vimeo videos. However, Vimeo also stores non-personal usage information in other cookies. If you want to prevent this, you must block the saving of cookies in your browser.
Further information on data protection at Vimeo can be found in the provider's data protection declaration at: https://vimeo.com/privacy

Information and revocation

You will receive information about your data stored by us during the regular business hours without stating any reasons. You can block, correct or delete the data collected from us at any time and object to the anonymous or pseudonymised collection and storage of data for the purpose of optimizing our website. You can also revoke your consent to the collection and use of your data at any time without giving any reasons. Please contact the address given under "Contact". We will be happy to answer any further questions you may have about our privacy policy and the processing of your personal data.

Contact

Zammad GmbH
Christian Wally
Marienstrasse 11
10117 Berlin
Email: support@zammad.com

Last changes: 05/23/2018