Sales Manager - German Speaking!

Za-what?

Zammad is an open-source helpdesk platform with big ambitions to be the best of its kind. With technical founder Martin Edenhofer at the helm, Zammad empowers teams around the world to provide the kind of next-level customer service that keeps people coming back.

The proof is in the pudding: with over 5,000 GitHub stars, 100,000 active installations and a community with steady, sustainable growth since its inception in 2016, Zammad has built a reputation of rock-solid reliability that our users depend on to ensure success at the frontlines of their business. You can’t buy that kind of trust.

Interested? Read on, and reach out if you’d like to have a hand in shaping the future of Zammad.

The open position: Sales Manager

In Sales, you are the central hub for everything related to our customers. You connect teams, bring structure to processes, and ensure that requirements are clearly understood and implemented smoothly, both internally and externally.

We work closely with our customers, create tailored offers, and guide them through the entire decision-making process, sometimes over several months, all the way to successfully implementing Zammad.

For this role, we’re not looking for a “classic salesperson,” but for someone who enjoys taking ownership, thinks ahead, and brings both a broad skill set and strong expertise in specific areas.

What you can expect

You definitely won’t get bored in Zammad Sales, our work is diverse, and that’s exactly what makes it exciting. Day to day, this means:

• You communicate with our users across all channels, phone, email, video, or chat
• You support our community and trial users around the Zammad ticketing system
• You respond to inquiries from prospects and partners
• You work with requirement catalogs and tenders
• You analyze needs, provide pre-sales consulting, run demos, and coordinate projects
• You create and follow up on offers, and handle orders and invoicing
• You clarify outstanding payments and keep track of reminders
• You manage contracts – from support agreements to DPAs and service contracts
• You collaborate closely with Support and Professional Services
• You maintain and develop knowledge in our internal and public knowledge base
• You conduct customer experience interviews and identify upsell and cross-sell opportunities
• … and much more

General Requirements

• You independently manage customer inquiries in a reliable and structured way
• You own and manage the full sales cycle, from offer to contract
• You confidently guide prospects from first contact to closing
• You identify and develop opportunities within existing customers
• You maintain accurate and up-to-date data in ERP and CRM systems
• You keep a clear overview of projects and coordinate effectively across teams

Nice To Have

• You confidently run webinars and tailored product demos
• You translate complex product features into clear, use-case driven value
• You effectively advise customers across different regions, cultures, and time zones
• you speak multiple languages (e.g. English, Spanish, Portuguese, Italian, or French), that’s a big plus.

What’s in it for you?

• Fully remote work, from anywhere in EU
• Top-notch equipment
• Ownership and responsibility
• Opportunities for learning and development
• Annual offsites

Sounds like you? Then we’re excited to hear from you!
Send us your application, including your earliest possible start date and salary expectations.