Sales Manager (m/w/d)

Za-what?

Zammad is an open-source helpdesk platform with big ambitions to be the best of its kind. With technical founder Martin Edenhofer at the helm, Zammad empowers teams around the world to provide the kind of next-level customer service that keeps people coming back.

The proof is in the pudding: with over 5,000 GitHub stars, 100,000 active installations and a community with steady, sustainable growth since its inception in 2016, Zammad has built a reputation of rock-solid reliability that our users depend on to ensure success at the frontlines of their business. You can’t buy that kind of trust.

Interested? Read on, and reach out if you’d like to have a hand in shaping the future of Zammad.

The open position: Sales Manager

More and more people are discovering Zammad and getting curious about what we do, and that’s where YOU come in! You are the first point of contact for interested prospects and win them over with your enthusiasm for Zammad.

There’s no cold calling involved. Instead, you support new customers from the first interaction all the way to closing the deal. You represent our values, meet people at eye level, and make sure every request is handled quickly, competently, and with the right level of sensitivity.

What you can expect

You definitely won’t get bored in Zammad Sales, our work is diverse, and that’s exactly what makes it exciting. Day to day, this means:

• You communicate with our users across all channels, phone, email, video, or chat
• You support our community and trial users around the Zammad ticketing system
• You respond to inquiries from prospects and partners
• You work with requirement catalogs and tenders
• You analyze needs, provide pre-sales consulting, run demos, and coordinate projects
• You create and follow up on offers, and handle orders and invoicing
• You clarify outstanding payments and keep track of reminders
• You manage contracts – from support agreements to DPAs and service contracts
• You collaborate closely with Support and Professional Services
• You maintain and develop knowledge in our internal and public knowledge base
• You conduct customer experience interviews and identify upsell and cross-sell opportunities
• … and much more

Your role in the team

In Sales, you are the central hub for everything related to our customers. You connect teams, bring structure to processes, and ensure that requirements are clearly understood and implemented smoothly, both internally and externally.

We work closely with our customers, create tailored offers, and guide them through the entire decision-making process, sometimes over several months, all the way to successfully implementing Zammad.

For this role, we’re not looking for a “classic salesperson,” but for someone who enjoys taking ownership, thinks ahead, and brings both a broad skill set and strong expertise in specific areas.
Depending on your strengths, you can contribute in different directions:

INSIDE SALES
Here, you stay close to our customers and make sure everything runs smoothly behind the scenes.

• You independently and reliably handle customer inquiries
• You create offers, orders, and contracts, and stay on top of the entire sales cycle
• You guide prospects from first contact to closing
• You identify new potential with existing customers and advise them proactively
• You keep all data up to date in ERP and CRM systems
• You maintain an overview of ongoing projects and coordinate with other teams

PRE-SALES CONSULTANT (Multi-Lingual)
This is where you bring our product to life.

• You run webinars and tailored product demos
• You explain Zammad in a way that fits each specific use case
• You advise customers across different regions, cultures, and time zones

If you speak multiple languages (e.g. English, Spanish, Portuguese, Italian, or French), that’s a big plus. German is helpful, but not a must.

REQUIREMENT & COMPLIANCE ANALYST
Here, you dive deep into requirements, structures, and frameworks.

• You work on requirement catalogs as part of tenders and market inquiries
• You collaborate with Product, Support, and Operations to provide clear answers
• You keep an eye on legal and contractual frameworks
• You anticipate changes in regulations and market conditions early on
• You analyze competitors and bring those insights into the company
• You act as an internal sparring partner for Product and the community
• You help document use cases and communicate solutions clearly

What’s in it for you?

• Fully remote work, from wherever you want
• Top-notch equipment
• Ownership and responsibility
• Opportunities for learning and development
• Annual offsites

Sounds like you? Then we’re excited to hear from you!
Send us your application, including your earliest possible start date and salary expectations.