Thank you to everyone who voted and shared their stories.
You've all made customer service a little more fun! 💛
These brave customer service champions faced it all – from the bizarre to the downright unbelievable. Now they'll sip their victory coffee from brand-new Zammad mugs! 👇
One user called our IT support because his "coffee cup holder broke". It turned out that he destroyed the tray of his built-in DVD drive.
A customer wrote a ticket to us that his Quicklock no longer worked. We (IT-Support) were initially confused because we don't run any software called "Quicklock" and we all wondered whether it might be part of a large software.
Phone call to the customer:
My mail client is broken: he meant Outlook😂
In ancient times with CRT-Monitors:
Customer has a problem and calls via telephone.
Helpdesk asks: "What is standing on your monitor?" (in German)
Customer: "My flowers"
When the customer contacts support in Germany 5 times in a row at shortly after 12 noon. The first words during the callback were: “You can't reach anyone.” The customer is asked to open a ticket and send a screenshot of the error... Two weeks later, the customer creates a new ticket: Urgent!!! No function.
Hello together,
if i have a problem in the application, I do need a ticket. Where can I get one?
Best regards
Customer
Got a report with: "In case I get problems"... and then I never heard anything again from the customer.
A customer using our safety app had police dispatched to her business. She complained that she had been safe the whole time, so why were police dispatched. We got the call recording: she had started the timer and then left the business, expecting us to figure out somehow she was gone safely.
I worked at a cable TV company in technical support.
One day, a man calls in and says his TV isn't working — just a black screen staring back at him.
After we tried the "Have you tried to turn it off and on again" routine. It turned out the issue was because of a big power outage in the customer area.
Some clinical staff called me to ask how to change the alignment of a Word document. I was so sure that this was default knowledge in 2024.
A customer said Excel wouldn’t start. He clicked it, but nothing happened. I checked remotely and said, "It's open on your right monitor." They replied, "I never use that one. It’s always off." I grinned and said, "Well, let's give it a wake-up call then, shall we?"
An agent received a customer's ticket and responded very actively, but the customer never provided feedback and eventually complained about poor service. Upon investigation, it was found that the default response mode was set to internal and highlighted with a red box as a warning.
Do the needful
I received a support request through our contact form but the sender did not mention his/her name. The provided e-mail address was in the form first.last@…, so I used the first name and answered. Only after some messages, the guy finally mentioned that he was using the e-mail of his girlfriend.
Influencer drama erupted when we picked one sister over another for a campaign. The rejected sibling fired off an angry ticket, claiming superiority in looks, humor, and follower count. She threatened consequences if we didn't reconsider. It felt like a Kardashian-level feud in our support team.
I got a call from a customer who was recently working in her home office. She claimed that she can't put a CD inside her CD-Drive of her desktop PC. After a while, trying to help her, I asked for a Photo - I got it and... The whole PC stood upside down... :)
