In larger Zammad environments, multiple administrators often work on the system. This makes it all the more important to be able to clearly trace changes, even at a later stage.
The audit log automatically records administrative actions, providing transparency into who made which change and when. The audit log is much more than a change history; it helps document control processes clearly and provides targeted evidence of relevant activities during internal reviews or external audits.
Along with Zammad’s security and compliance standards, such as ISO/IEC 27001:2022 and SOC 2 Type I, the audit log provides a reliable foundation for your security, control, and compliance needs.