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My rule for new teams: find people smarter than yourself.
Martin Edenhofer

Za-What?

Zammad is an open-source helpdesk platform with big ambitions to be the best of its kind. With technical founder Martin Edenhofer at the helm, Zammad empowers teams around the world to provide the kind of next-level customer service that keeps people coming back.

The proof is in the pudding: with 2,000 GitHub stars, 5,000 active installations, and a community with steady, sustainable growth since its inception in 2016, Zammad has built a reputation of rock-solid reliability that our users depend on to ensure success at the frontlines of their business. You can’t buy that kind of trust.

Interested? Read on, and reach out if you’d like to have a hand in shaping the future of Zammad.

Role

A customer service agent for customer service agents—how’s that for meta?

Zammad isn’t just a monthly-subscription SaaS product; as an open-source application, it’s available for free to anyone that wants to run it on their own hardware instead. That means customer questions can run the gamut, from “Where do I change my password?” to “How do I fix these unresolved package dependency errors on Debian when trying to install via apt?”

As a first-level support agent, you will:

In short, your work will help customers get the most out of our product, drive new customer acquisition, and provide the interface between our customers and the product development team.

But wait, there’s more!

This role overlaps with sales & office support. You will draft quotations and orders in addition to providing scheduling, planning, and coordination services for day-to-day project work. While you work on various projects with customers and the team, you will learn how our organization is run (and how we keep it lean).

Requirements

Show us what you’ve got

In addition to a résumé/CV and cover letter, be sure to include the following:

What’s in it for you?

Naturally, with the position comes the opportunity to 1) leave your mark on Zammad during a phase of intensive development and growth and 2) help shape our future together.

On top of that:

First-Level Support

Location: Berlin / Remote
Time: Full-time
Starting Date: Now!
Apply now

Our Perks

  • Gear of choice
  • Yearly meetups
  • Free time management
  • Open Source Company
  • Vacation, insurance, tax
  • Conference Confidence

Our Stack

Ruby on Rails
Backend
Coffeescript
Frontend
jQuery
Frontend
Boostrap
UI Library
Autoprefixer
CSS Processing
Docker
Release
Gitlab
Development
Gulp
CSS & SVG Processing
Mattermost
Team Communication
Scss
CSS Processing

Ping us

Contact our team and we'll get back you. You can send us your documents if our mutual gut feeling is right.