Yes, we know—the Knowledge Base was a long time coming. Maybe not Star Citizen long. Maybe not even BER long. But nearly two years after the release of Zammad 2.0, the feature you’ve all been waiting for is finally here. We’re proud and delighted to finally present to you the Zammad Knowledge Base: Try the live demo today.
— Martin Edenhofer, Founder
Keep track of the articles you write by arranging them into categories. Create sub-categories (and sub-sub-categories), move them around, and rearrange them at the drop of a hat—the Knowledge Base makes it easy to keep everything in its right place.
Control who sees what
You decide the “visibility” of each article. Publish one for all to see, and restrict another to your staff only. You can even archive them to hide them entirely, or schedule them to be published at a later date.
Search for any article in Knowledge Base, and see results live-refresh as you type. The listing shows relevant snippets from each result to help you find what you’re looking for, fast.
Don’t just help people help themselves—help your support staff help each other. The Knowledge Base can be a place for agents to share expertise, making for a better, more consistent customer experience.
Rich content editor
Add inline images and file attachments to Knowledge Base articles. You can even insert references to other articles and tickets!
Make it your own
Combine categories with fine-grained visibility settings to create a knowledge base that works for customers and support staff alike. Categories that only contain internal articles will be hidden from public view.