Reporting helps you to gain valuable insights into your company's and team's performance. The idea is to analyze data to generate trends, allowing you to spot deviations at an early stage.
The information gathered from these reports is the basis for future decisions - hence comprehensive evaluations should be made on a regular basis, The reports also help you to define company goals, such as OKRs and KPIs.
Zammad also allows you to integrate your existing reporting and analytics tools, like Grafana or Kibana.
Data Analysis in Zammad
Zammad has offered an internal reporting tool since the beginning. This is included in the open-source version as well as in the "Plus" version of the hosted setup.
Admins can view comprehensive and insightful reports on the performance within their Zammad instance and generate reports on various metrics, such as closed tickets or backlog, for different time periods.
