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Hosted version

If you choose the hosted version, Zammad will run on our servers.
You won't have to worry about updates, backups and performance.

30 days free trial

Try Zammad with our free version.
Choose your plan during or after the trial.
The trial expires automatically.
Start for free!

Starter Professional Plus
5 15 24
per agent / mo per agent / mo per agent / mo
Billed annually or
7 € month-to-month
Billed annually or
17 € month-to-month
Billed annually or
26 € month-to-month
Pricing Starter Professional Plus
Agent limit 5 35 Unlimited
Monthly pricing (billed annually) 5 € per month/agent 15 € per month/agent 24 € per month/agent
Monthly pricing (billed monthly) 7 € per month/agent 17 € per month/agent 26 € per month/agent
Phone support 8×5 (CET)
Email support 8×5 (CET) 8×5 (CET) 24x7 (CET)
Email (unlimited addresses) Yes Yes Yes
Web Form Yes Yes Yes
SMS Yes Yes Yes
Chat Yes Yes
Telegram Yes Yes
Twitter Yes
Facebook Yes
Text modules Yes Yes Yes
Macros Yes Yes Yes
Several languages (9) Yes Yes Yes
Ticket history Yes Yes Yes
Trigger & Schedulers Yes Yes Yes
Service Level Agreements (SLAs) Yes Yes
Business hours Yes Yes Yes
Branding Yes Yes Yes
Individual roles Yes Yes
Individual fields (tickets, user and organization) Yes Yes
Knowledge Base Single language Multilingual
Reporting Yes
Attachment limits 10 MB 35 MB 50 MB
Storage total 10 GB 25 GB 50 GB
SSL encryption Yes Yes Yes
Device management Yes Yes Yes
ISO27001 certified Yes Yes
Starter Professional Plus

Start for free!

All prices plus legal VAT. All plans include daily backups.
Got some questions? Send us a message

Self hosted version

If you choose the self hosted version, Zammad will run on your own servers.
Therefore we provide a range of consulting and development services, but it's your turn to take care of updates, backups and availability.
You can download Zammad from for free as open source software.

Contact sales

We can help you choosing your plan.
Contacting our sales team is the best way to get started.
Get in touch

Business Enterprise Corporation
2 499 4 999 9 999
Annual service fee Annual service fee Annual service fee
Features Business Enterprise Corporation
Initial assessment Yes Yes
Bug escalations Yes Yes Yes
Patch level updates
(operated by us)
Minor release updates
(operated by us)
Security patch updates
(operated by us)
Discount on other services 5% 10%
Service level window Mon-Fri (9am - 5pm) Mon-Fri (8am - 6pm) Mon-Fri (8am - 8pm)
Service requests 15 45 95
Max. response times 6h 4h 2h
Addons Yes Yes
Security advisories Yes Yes Yes
Phone support Yes Yes
Email support Yes Yes Yes
Business Enterprise Corporation

All prices plus legal VAT. Got some questions? Send us a message