Choose your seat
Your choice: We take over hosting your Zammad setup or you can host it on your own.
Benefit most of Zammad and choose the plan that fits best for you.
Choose your seat
Your choice: We take over hosting your Zammad setup or you can host it on your own.
Benefit most of Zammad and choose the plan that fits best for you.
If you choose the hosted version, Zammad will run on our servers.
You won't have to worry about updates, backups and performance.
30 days free trialTry Zammad with our free version. | Starter | Professional | Plus |
|---|---|---|---|
| € 5 | € 15 | € 24 | |
| per agent / mo | per agent / mo | per agent / mo | |
| Billed annually or 7 € month-to-month | Billed annually or 17 € month-to-month | Billed annually or 26 € month-to-month | |
| Pricing | Starter | Professional | Plus |
| Agent limit | 5 | 35 | Unlimited |
| Monthly pricing (billed annually) | 5 € per month/agent | 15 € per month/agent | 24 € per month/agent |
| Monthly pricing (billed monthly) | 7 € per month/agent | 17 € per month/agent | 26 € per month/agent |
| Support | |||
| Phone support | – | – | 8×5 (CET) |
| Email support | 8×5 (CET) | 8×5 (CET) | 24x7 (CET) |
| Channels | |||
| Email (unlimited addresses) | Yes | Yes | Yes |
| Web Form | Yes | Yes | Yes |
| Chat | – | Yes | Yes |
| Telegram | – | Yes | Yes |
| – | – | Yes | |
| – | – | Yes | |
| Features | |||
| Text modules | Yes | Yes | Yes |
| Macros | Yes | Yes | Yes |
| Several languages (9) | Yes | Yes | Yes |
| Ticket history | Yes | Yes | Yes |
| Trigger & Schedulers | Yes | Yes | Yes |
| Service Level Agreements (SLAs) | Yes | Yes | Yes |
| Business hours | Yes | Yes | Yes |
| Branding | Yes | Yes | Yes |
| Individual fields (tickets, user and organization) | – | Yes | Yes |
| Reporting | – | – | Yes |
| Attachment limits | 10 MB | 35 MB | 50 MB |
| Storage total | 10 GB | 25 GB | 50 GB |
| Security | |||
| SSL encryption | Yes | Yes | Yes |
| Device management | Yes | Yes | Yes |
| ISO27001 certified | – | – | Yes |
| Starter | Professional | Plus |
Start for free!
All prices plus legal VAT. All plans include daily backups.
Got some questions? Send us a message
If you choose the self hosted version, Zammad will run on your own servers.
Therefore we provide a range of consulting and development services, but it's your turn to take care of updates, backups and availability.
You can download Zammad from http://zammad.org for free as open source software.
Contact salesWe can help you choosing your plan. | Business | Enterprise | Corporation |
|---|---|---|---|
| € 2 299 | € 4 899 | € 9 999 | |
| Solid base | Multi-server | Global services | |
| Annual service fee | Annual service fee | Annual service fee | |
| Features | Business | Enterprise | Corporation |
| Initial assessment | – | Yes | Yes |
| Bug escalations | Yes | Yes | Yes |
| Patch level updates (operated by us) | – | – | Yes |
| Minor release updates (operated by us) | – | – | Yes |
| Security patch updates (operated by us) | – | – | Yes |
| Discount on other services | – | 5% | 10% |
| Service level window | Mon-Fri (9am - 5pm) | Mon-Fri (8am - 6pm) | Mon-Fri (8am - 8pm) |
| Service requests | 15 | 45 | 95 |
| Max. response times | 6h | 4h | 2h |
| Addons | – | Yes | Yes |
| Security advisories | Yes | Yes | Yes |
| Phone support | – | Yes | Yes |
| Email support | Yes | Yes | Yes |
| Business | Enterprise | Corporation |
All prices plus legal VAT. Got some questions? Send us a message