JD

Julia Denisenko

Marketing Manager

“What I like about Zammad is that it encourages participation and creates a sense of community, so that everyone can become part of what Zammad stands for.”

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Zammad's Anniversary: seven years and still going strong!
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IaaS, PaaS, SaaS: Here is how cloud computing models differ
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Magic of Team Spirit: A Glimpse into the Zammad Team Offsite 2023
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Season's Greetings from Team Zammad
Portrait picture of Gerrit, Consultant at Zammad
Zammad Diary | Gerrit Daute: Workshops, Wizard Wednesdays and Too Many Bones
Paper Airplanes for blog about Customer Data Integration
Maximize Customer Support through Data Integration
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Demystifying AI in Customer Support: Understanding the Potential and Limitations of the Technology
Dusan Vuckovic
Zammad Diary | Dusan Vuckovic: Problem Solving, Stargazing and Side Quests
Ralf Schmid
Zammad Diary | Ralf Schmid: GitHub, Motorcycling and Technology of all Kinds
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The Small World of Emojis and Their Big Impact on Customer Communication
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5 Types of Employees: Building the Perfect Support Team
Digitalization in Schools
Digitalizing Education: 7 Questions for Joshua Martin at Philomath School District
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Best of 2024: Our Most-Read Blog Posts
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Time Accounting in Zammad – 6 Smart Use Cases with Real Added Value
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Using Automatic Language Detection for Better Customer Experience
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How Single Sign-On Protects Your Helpdesk and Saves Your Team Time
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Improving Public Services: How Zammad Powers Government-to-Citizen Communication
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Interview with Klaus Mueller: Seven Questions on Open Source in Munich’s City Administration
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Open Source, Backed by the Experts: 5 Reasons to Choose Hosting & Support from the Software Creator
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Open Source meets Public Sector: Experience Zammad live at the Smart Country Convention
A geometric blue cat sculpture made of angular, faceted planes in varying shades of blue, sitting in a contemplative pose with its tail curved around its body.
4 Pitfalls That Can Slow Down Your Helpdesk – and How to Avoid Them
World map highlighting Zammad's global presence with countries colored in coral and red tones representing service coverage and deployment regions, while uncolored areas indicate markets not yet served.
Digital sovereignty in the era of AI
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Between Hype and Pragmatism: Zammad CEO Martin Edenhofer on AI in Customer Support
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