Julia Selle

Marketing Manager

„I like about Zammad that it fosters participation and cultivates a strong sense of community – it truly embraces inclusivity, making it accessible for everyone to be a part of what Zammad stands for."

IaaS, PaaS, SaaS: Here is how cloud computing models differ

In various service and business models, providers offer their customers suitable cloud computing solutions to choose from. This often involves distinguishing between the options of IaaS, PaaS, and SaaS. But which model is the right fit for your company? Our guide explains the differences and provides tips on which application aligns with your needs.
Helpdesk

Zammad's Anniversary: seven years and still going strong!

October 2023 marks 7 years of Zammad! Wow, has it really been that long? What began as a daring vision to democratize customer service has blossomed into a self sustaining company in the open source environment. We haven't just crossed the pivotal point often referred to as the "seven-year itch" where many businesses stumble; we've thrived, fostering a strong community, expanding our user base, and earning the loyalty of countless customers along the way.
Behind the Scenes

Magic of Team Spirit: A Glimpse into the Zammad Team Offsite 2023

Even as a 'fully-remote' company, we recognize that true magic happens when we meet in person. That's why once a year, we break free from the virtual world to learn, laugh, and experience the beauty of being together. Welcome to a behind-the-scenes look at our Team Offsite 2023!
Behind the Scenes

Season's Greetings from Team Zammad

With the conclusion of a successful year, we sincerely thank all customers and users for their loyalty and support. Some team members have stepped in front of the camera to personally wish you a Merry Christmas and a Happy New Year. Special Christmas greetings go out to the heroes behind the virtual helpdesk!
Behind the Scenes
Gerrit Daute Zammad Consultant

Zammad Diary | Gerrit Daute: Workshops, Wizard Wednesdays and Too Many Bones

Gerrit is our consultant and has the exciting job of exploring the diverse deployment scenarios of Zammad. He skillfully translates customer requirements and needs into the ticketing system. The more complex the use case, the better! Gerrit thrives on challenges, even in his free time. His impressive track record in various games speaks volumes. What drives him beyond that, he reveals in this diary entry.
Behind the Scenes
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