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Goodbye Procrastination: Self-Management While You're Working From Home
It's almost impossible to work from home and not face distractions and procrastination. But there are methods and tips to help you concentrate better and work more productively. We'll show you how to beat procrastination bit by bit - and how to get through the day in a more structured way.
Open Source: 5 Documentaries and Talks That Will Make You Want to Change the World
Open-source options are increasingly positioning themselves as alternatives to the market-leading closed software. It's obvious: the focus is on transparency and sustainability. If you're not convinced or curious to learn more, we've got something for you: we have compiled five articles after which your heart will also beat for the Open Source idea!
Zammad Diary: Johanna, Head of Sales & Support
Johanna is known for her positivity and enjoys interacting with customers and colleagues. In our Zammad diary, she tells us more about her role and her daily work routine in the permanent home office.
Helping More Efficiently: How Customer Support Works in 2021
The new year offers the perfect opportunity to give your customer support a makeover. We've analyzed what will matter to brands and customers in 2021 - and we tell you how you can transform your helpdesk into a modern support tool in no time at all. Let's dive right in!
Why Your Knowledge Base Should Include These Formats
The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain why your knowledge base should include them.
2020 in Review: Zammad's Top Achievements as an Open-Source Startup
2020 was an extremely successful year for us - despite the Corona pandemic. Grateful and full of excitement for the future, we use the end of the year as an occasion to look back at our top achievements.
Working With a Shared Email Box: Structuring Communication and Responsibilities
The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of working with shared access to communication channels such as email and how you can implement them yourself.
5 Strong Reasons to Love Open Source (and 1 Not To)
If you compare the pros and cons of Open Source software development, you will quickly realize that the decision for an individual open-source solution pays off in the long run.
How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive
With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.
Open Source Explained: Free Software and Its Use in a Business Context
Open-source software is still becoming increasingly popular. Here we explain what distinguishing features are, what advantages and disadvantages it entails, and how Open Source can enrich your organization.
Everything You Need to Know About New Work - the Symbiosis Between Life and Work
Everything is different, everything is in motion. The working world is undergoing a fundamental change and narrowminded thinking no longer has a chance. Transformation is the keyword, and it even has a name: New Work.
Just 5 Steps: Get the Perfect Helpdesk for Your Company
In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!
