Core Workflows for your routine
Adjust Your Helpdesk to Your Use Case
With the new version 5.0, Plus plan users can look forward to Core Workflows - and the option to create screens depending on your processes. This way you can optimize Zammad for your individual use case and adjust it to your routine.
What do you need it for?
Use Cases for Zammad Core Workflows
The Core Workflows allow you to adapt screens such as the ticket masks based on your teams, projects, or cases. This includes the following options:
How much do you want to see?
View and hide fields
With the Core Workflows you can define which fields should be part of your screens. You can choose this depending on the team, group, process, etc.
Do what you gotta do
Create mandatory fields
In some situations, certain information is essential. That's why the Core Workflows allow you to define fields as mandatory parts of a screen.
Limit the choices
Sometimes, not every answer is the right one. Reason enough for the Core Workflows to accommodate this: When creating your screens, you can now choose which information can be entered in which field.
One thing leads to another
You can also define that certain properties only take effect when others conditions are met.
Example: If field A is filled in, field B becomes mandatory.
You can find more information on Core Workflows on the corresponding feature page.
More about Core Workflows
Insights from our Users
This is what our Beta Testers say
Some of our users kindly offered to test the Core Workflows ahead of the release. They tried the feature in a wide variety of industries and use cases. Here is their feedback.
What else does this release bring you?
Discover further features
of Zammad 5.0
While Core Workflows are the main novelty of this release, it also brings other features: a Messagebird integration, an improved Jira integration, and inclusive language.
Curious? All the details can be found in the Release Notes – this way, please:
View Release Notes