News from the
Blog Factory

Polygon portrait of Thorsten Eckel, CTO at Zammad

Zammad Diary | Thorsten Eckel: Super Mario, Drunken Easter Bunnies and the True North

Thorsten is our CTO and has been with Zammad since the beginning of time. We've asked him a few questions about his job, his routine, and what he likes most about working for Zammad. Check out this interview for a glimpse behind the scenes and to learn what truly makes a techie's heart beat faster.
Behind the Scenes
Origami of a red dragon

Digitization in the Public Sector: How Ticket Systems Make It Possible

The pandemic has made one thing clear: now that online classes are the new normal, schools need to think differently. This extends to public authorities, who also need to face the fact that now (more than ever), it's time to digitize! In this post, we take a look at how a ticket system helps with this, find out why it all comes down to the mindset, and share some success stories that will inspire you.
Helpdesk

How to Organize a Remote Workshop: From Planning to Feedback

Organizing seminars while working from home has been the new normal for a few months now. But how can the perfect workshop be planned and brought to the screens of interested participants? We've collected the most important steps for you and show you how your webinar is guaranteed to succeed. Time to get started!
New Work
Polygon-style portrait of Jessica Traupe

Zammad Diary | Jessica Traupe: Puns, Black Tea, and Scuba Diving

Jess complements the great work of the development team with her creative ideas. In addition to the website content and social media channels, she also maintains SEO and PR. In the Zammad diary, she talks about life in a remote job and tells us what it's like to be a non-techy person in a software company.
Behind the Scenes
Illustration of three monkeys sitting on a tree

Goodbye Procrastination: Self-Management While You're Working From Home

It's almost impossible to work from home and not face distractions and procrastination. But there are methods and tips to help you concentrate better and work more productively. We'll show you how to beat procrastination bit by bit - and how to get through the day in a more structured way.
New Work
Origami of 5 flowers

Open Source: Five Documentaries and Talks That Will Make You Want to Change the World

Open-source options are increasingly positioning themselves as alternatives to the market-leading closed software. It's obvious: the focus is on transparency and sustainability. If you're not convinced or curious to learn more, we've got something for you: we have compiled five articles after which your heart will also beat for the Open Source idea!
Open Source

Zammad Diary: Johanna, Head of Sales & Support

Johanna is known for her positivity and enjoys interacting with customers and colleagues. In our Zammad diary, she tells us more about her role and her daily work routine in the permanent home office.
Behind the Scenes
Origami horse

Helping More Efficiently: How Customer Support Works in 2021

The new year offers the perfect opportunity to give your customer support a makeover. We've analyzed what will matter to brands and customers in 2021 - and we tell you how you can transform your helpdesk into a modern support tool in no time at all. Let's dive right in!
Helpdesk

Why Your Knowledge Base Should Include These Formats

The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain how they work.
Helpdesk

2020 in Review: Zammad's Top Achievements as an Open-Source Startup

2020 was an extremely successful year for us - despite the Corona pandemic. Grateful and full of excitement for the future, we use the end of the year as an occasion to look back.
Behind the Scenes

Working With a Shared Email Box: Structuring Communication and Responsibilities

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of shared access to communication channels such as email and how you can implement them yourself.
Helpdesk
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