It's a huge honor for us today to start a new era in the helpdesk and customer support area with the release of Zammad.
At http://days.zammad.org you will find some insights on the scenes behind the curtain. We are eager to work on Zammad to turn your daily work into a game. Beginning with November 14th 2016, we will schedule a new Zammad release every month with many new features.
Remember, Zammad makes your life easier!
Your Zammad Team!