New Articles from the
Blog Factory

5 Tips for Building and Maintaining an Open Source Community

A successful open source project relies on creative and innovative collaboration. To ensure that the community remains interested in the project after its initial completion and for the ongoing development of key features, nurturing your open source community is essential. We provide five steps to guide contributors in staying committed to your endeavor.
Open Source

Attracting Top Talent: How to Craft the Perfect Job Posting

To secure the best talent in today’s competitive job market, you need to make a strong impression—starting with your job posting. Generic phrases and uninspired self-promotion can cost your company the most promising candidates—often before they even consider applying. With these three key strategies, you can create job postings that genuinely resonate with the right talent.
New Work

Best of 2024: Our Most-Read Blog Posts

The old year is behind us. For 2025, the pages are still mostly blank. New projects and exciting challenges lie ahead, ready to be shaped by the experiences of the past 365 days. To provide the best foundation for these endeavors, we've compiled the Top 10 most popular blog posts from 2024 as a starter knowledge pack.
Customer Service

2024 Year in Review: Numbers Are Only Half the Story

2024 was a year that made us at Zammad proud in so many ways. From highly anticipated feature releases to a growing team – we achieved a lot together. It’s time to look back at the highlights of this exciting year!
Behind the Scenes
Digitalization in Schools

Digitalizing Education: 7 Questions for Joshua Martin at Philomath School District

Digital transformation in education presents both opportunities and challenges. For Philomath School District—serving 1,600 students across six schools—this journey requires strategic vision and practical solutions. Our interview with Joshua Martin, the system administrator of the school district, offers an insider's perspective on navigating the digital frontier, overcoming technological hurdles and leveraging tools like Zammad to achieve digital sovereignty.
Open Source

Cloud Migration: Saving Resources and Cutting Your CO₂ Footprint

Digitalization offers immense opportunities for businesses: more efficient processes, innovative business models and new growth perspectives. However, digital progress has its downsides - the increasing energy consumption of data centres puts a strain on our environment. Find out how cloud hosting can modernise your IT and reduce your ecological footprint at the same time.
Sustainability
Illustration for Helpdesk Tocketing System

7 Signs Your Company is Ready for a Ticketing System

The more a company thrives, the heavier the workload becomes for individual departments. Tasks that were previously handled with quick communication and solved through brief discussions between colleagues now involve more people and require more time. To maintain an overview and ensure operations continue to run smoothly, it is worth integrating a ticketing system.
Helpdesk

4 Ways Help Desks Systems Streamline HR Processes

Regardless of company size, HR work is an essential part of business operations. As organizations grow, HR teams face a rising volume of employee inquiries, often at the expense of strategic initiatives. Instead of focusing on driving company growth and culture, HR professionals become overwhelmed by repetitive questions and administrative tasks. However, a more effective approach exists to streamline these processes and unlock your HR team's full potential.
Helpdesk

12 Essential Text Modules to Elevate Your Customer Service

Response time in customer service is a crucial factor for customer satisfaction. Customers expect quick responses, which increases the pressure on support teams. Text modules provide an efficient solution to speed up communication and save time. At the same time, they ensure a uniform and consistent quality of communication.
Customer Service
image of animals in origami style as a symbol for a diverse team

5 Types of Employees: Building the Perfect Support Team

Excellent customer service is no coincidence. It starts with the careful selection of the right employees who bring much more than just technical know-how. A strong support team combines various talents that impress both on a professional and human level. From the creative problem solver to the patient explainer – learn how the right team composition can delight your customers.
Customer Service

Efficient Corporate Communication without Emails

Emails are an important communication channel in companies. However, meeting invitations, inquiries, and project discussions pile up in the inbox, obscuring the view of relevant tasks or priorities. So far, only a few companies have realized that the future of communication can work without emails. The advantages of email-free communication are downright liberating.
Helpdesk
Puzzleteile

Customer Service and Support: A Dynamic Duo for an Exceptional Customer Experience

Related terms, different focuses: Although customer service and customer support pursue the same core goal—customer satisfaction—they employ different approaches to achieve it. To ensure that both departments support each other rather than get in each other's way, it is important to understand their parallels and characteristics.
Customer Service
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