New Articles from the
Helping More Efficiently: How Customer Support Works in 2021
The new year offers the perfect opportunity to give your customer support a makeover. We've analyzed what will matter to brands and customers in 2021 - and we tell you how you can transform your helpdesk into a modern support tool in no time at all. Let's dive right in!
Why Your Knowledge Base Should Include These Formats
The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain why your knowledge base should include them.
Working With a Shared Email Box: Structuring Communication and Responsibilities
The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of working with shared access to communication channels such as email and how you can implement them yourself.
How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive
With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.
Just 5 Steps: Get the Perfect Helpdesk for Your Company
In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!
Helpdesk Explained: How to Save Time With a Helpdesk System
An issue tracking system is a software application that collects all your internal or external support requests. Learn how a helpdesk can increase your efficiency and user satisfaction.
