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Are incoming messages piling up in your service team? Are customers getting impatient because quick questions are simply answered too late? To handle a high volume of tickets more effectively, you can use these five simple tips on how to establish helpful prioritization in your service team.

Open data has the potential to make an immense contribution to the common good. The announcement is now coming from the federal government that municipalities and public authorities should make the raw data they collect available to the general public. We answer the most important questions about Germany's new data culture, what it's good for, and how you can get straight into implementing it.

With the hype and strong media presence of the ChatGPT software, new opportunities for the use of AI in support and customer service have opened up seemingly overnight. Whether it's fast and automated help or improved customer experiences: Smart searches and chatbots are no longer dreams of the future. We give you an overview of the development.

Sustainability plays an important role in everyday work across all industries. Whether it's customer-focused services or global production, your business should always present itself as ecologically and environmentally aware. With a CO₂-neutral organization, you set the course for a greener economy that takes climate change into account.

Sitting for long periods, the wrong posture in front of the computer or a lack of movement: Many employees suffer from physical complaints based on an incorrect sitting position or poor equipment. To bring up long-term improvements, these five things should definitely not be missing in an ergonomic workplace.

Support can be tough, but with a smart ticketing system like Zammad, you can make the job much easier. We've distilled our years of customer support experience into a tool that provides you with an overview and automation. Here are 10 reasons why changing to Zammad will be worth it for you.

Anyone who wants to make progress with their digital business relies on collecting and analyzing user data. However, the focus should always be on the quality of the data basis - and less on the quantity. With our four-step guide, you can sharpen your understanding of relevant information and effectively implement data economy.

Keeping your customers happy is a key part of growing your business. It’s what will spell the difference between repeat and one-time customers. A customer’s satisfaction level will reflect whether you’ve met or exceeded their expectations with your service and products.

To kick off the new year, we want to present how we contribute to sustainable business and maybe also inspire more companies to do so.

Get your support staff data-informed now - with the reporting capabilities in Zammad. Performance analysis allows you to identify large efforts in topics and communication channels and set up your team of agents accordingly. We share the necessary know-how.

New Work has become an established term in the modern working world. It means turning away from dusty routines and opening up to flexible working models. But despite all the euphoria about the change in the world of work, the new terms often still cause frowns among colleagues. Let's clear things up!

A knowledge base is the first step for your team in search of answers. The wiki-style knowledge base helps ensure transfer between colleagues, newcomers, or customers (and guarantees a productive workflow). We'll show you what's important when it comes to maintaining and structuring your knowledge base.