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Data theft and hacking are increasingly part of our digital everyday life. In order to secure information and protect our nerves, precautions and security measures must be taken when working with tools such as the helpdesk. We explain the essential basics and additional steps to ensure the security of your data within the company.

Show what your knowledge base has to offer! In order to make the valuable content of your knowledge base accessible to every user through easy access via a search engine, it is essential to optimize it. Our five SEO tips help improve, structure, and create added value so that your knowledge pool shows up at the top of the rankings.

For beginners, contributing to open source projects can prove to be a real challenge. How is the code organized and what rules must be followed? How does quality assurance take place and what do you look out for? These five tips will help you to get involved in open source programming.

With these ten sustainability podcasts for conscious and green business and management, your ideas and workflows will get input worth listening to, maturing them into impactful projects and business models. Get inspired on your way to work or while exercising and build your business of tomorrow today.

Can you be reached via the Internet with your own store and are you looking for a way to finally set up your support in a structured and clear manner? Then you should consider a helpdesk that allows you to bundle communication channels and optimally position yourself for internal and external issues. Here you can read everything you need to know when choosing your tool.

The perfect working environment is positive and encourages success. It's a desire that doesn't always become reality. Instead, noisy open-plan offices, performance pressure, and negative vibes quickly cause burnout symptoms. These 6 tips work against this and help to gain more motivation for daily work.

Are incoming messages piling up in your service team? Are customers getting impatient because quick questions are simply answered too late? To handle a high volume of tickets more effectively, you can use these five simple tips on how to establish helpful prioritization in your service team.

Open data has the potential to make an immense contribution to the common good. The announcement is now coming from the federal government that municipalities and public authorities should make the raw data they collect available to the general public. We answer the most important questions about Germany's new data culture, what it's good for, and how you can get straight into implementing it.

With the hype and strong media presence of the ChatGPT software, new opportunities for the use of AI in support and customer service have opened up seemingly overnight. Whether it's fast and automated help or improved customer experiences: Smart searches and chatbots are no longer dreams of the future. We give you an overview of the development.

Sustainability plays an important role in everyday work across all industries. Whether it's customer-focused services or global production, your business should always present itself as ecologically and environmentally aware. With a CO₂-neutral organization, you set the course for a greener economy that takes climate change into account.

Sitting for long periods, the wrong posture in front of the computer or a lack of movement: Many employees suffer from physical complaints based on an incorrect sitting position or poor equipment. To bring up long-term improvements, these five things should definitely not be missing in an ergonomic workplace.

Support can be tough, but with a smart ticketing system like Zammad, you can make the job much easier. We've distilled our years of customer support experience into a tool that provides you with an overview and automation. Here are 10 reasons why changing to Zammad will be worth it for you.