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Between Hype and Pragmatism: Zammad CEO Martin Edenhofer on AI in Customer Support

With the major release 7.0, Zammad launched its own suite of AI features, deliberately diverging from the industry standard. In this interview, CEO Martin Edenhofer discusses the fine line between the hype surrounding artificial intelligence and its tangible value, and explains why data sovereignty is much more than just a footnote at Zammad.

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