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The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain why your knowledge base should include them.

2020 was an extremely successful year for us - despite the Corona pandemic. Grateful and full of excitement for the future, we use the end of the year as an occasion to look back at our top achievements.

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of working with shared access to communication channels such as email and how you can implement them yourself.

If you compare the pros and cons of Open Source software development, you will quickly realize that the decision for an individual open-source solution pays off in the long run.

With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.

Open-source software is still becoming increasingly popular. Here we explain what distinguishing features are, what advantages and disadvantages it entails, and how Open Source can enrich your organization.

Everything is different, everything is in motion. The working world is undergoing a fundamental change and narrowminded thinking no longer has a chance. Transformation is the keyword, and it even has a name: New Work.

In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!

As an open-source project, our smart helpdesk Zammad thrives on the involvement of a vibrant developer community as well as the active participation of its users. Here we show you how you can play a central role in the further development of the project.

Remote work needs to be well structured to successfully coordinate employees and projects from a distance. In this guide, we explain the challenges, how to succeed despite them, and how to make home office productive for your organization.

In the four years since its foundation, Zammad GmbH has grown by around 85% - but that's no reason to stand still. We think that it is time for a website redesign! Read the story of how the new Zammad website was created - and what was important to us.

An issue tracking system is a software application that collects all your internal or external support requests. Learn how a helpdesk can increase your efficiency and user satisfaction.