New Articles from the
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The pandemic has taught us many things: among them, the importance of transparent data exchange. On many occasions, Open Source solutions have proven how well transparency, security, and efficiency can be combined. In this post, we take a look at the importance of open data and provide best practice examples for your inspiration.

Thorsten is our CTO and has been with Zammad since the beginning of time. We've asked him a few questions about his job, his routine, and what he likes most about working for Zammad. Check out this interview for a glimpse behind the scenes and to learn what truly makes a techie's heart beat faster.

The pandemic has made one thing clear: now that online classes are the new normal, schools need to think differently. This extends to public authorities, who also need to face the fact that now (more than ever), it's time to digitize! In this post, we take a look at how a ticket system helps with this, find out why it all comes down to the mindset, and share some success stories that will inspire you.

Organizing seminars while working from home has been the new normal for a few months now. But how can the perfect workshop be planned and brought to the screens of interested participants? We've collected the most important steps for you and show you how your webinar is guaranteed to succeed. Time to get started!

Jess complements the great work of the development team with her creative ideas. In addition to the website content and social media channels, she also maintains SEO and PR. In the Zammad diary, she talks about life in a remote job and tells us what it's like to be a non-techy person in a software company.

It's almost impossible to work from home and not face distractions and procrastination. But there are methods and tips to help you concentrate better and work more productively. We'll show you how to beat procrastination bit by bit - and how to get through the day in a more structured way.

Open-source options are increasingly positioning themselves as alternatives to the market-leading closed software. It's obvious: the focus is on transparency and sustainability. If you're not convinced or curious to learn more, we've got something for you: we have compiled five articles after which your heart will also beat for the Open Source idea!

Johanna is known for her positivity and enjoys interacting with customers and colleagues. In our Zammad diary, she tells us more about her role and her daily work routine in the permanent home office.

The new year offers the perfect opportunity to give your customer support a makeover. We've analyzed what will matter to brands and customers in 2021 - and we tell you how you can transform your helpdesk into a modern support tool in no time at all. Let's dive right in!

The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain why your knowledge base should include them.

2020 was an extremely successful year for us - despite the Corona pandemic. Grateful and full of excitement for the future, we use the end of the year as an occasion to look back at our top achievements.

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of working with shared access to communication channels such as email and how you can implement them yourself.