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Alex Blum

Content Creator

„I like about Zammad that it’s more than just software – it’s an inspiring environment with lots of creative exchange. The code is just one of many fascinating aspects.“

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Just 5 Steps to Modern Ticketing Solution: Get the Perfect Helpdesk for Your Company
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Helpdesk Explained: How to Save Time With a Helpdesk System
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How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive
Working With a Shared Email Box: Structuring Communication and Responsibilities
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Open Source: 5 Documentaries and Talks That Will Make You Want to Change the World
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Goodbye Procrastination: Self-Management While You're Working From Home
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How to Organize a Remote Workshop: From Planning to Feedback
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Digitization in the Public Sector: How Ticket Systems Make It Possible
These Are the 7 Qualities of Sustainable Organizations
Customer Retention Made Easy: 7 Strategies to Increase User Loyalty
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Crisis Communication: 5 Tips for Navigating a PR Disaster
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Build Your Perfect Support Team - in Just 6 Steps!
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Open Startups: Why Modern Companies Believe in Full Transparency
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Knowledge That Lasts: How Know-How Transfer Works In The Digital Workplace
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Simply Explained: How To Use The Zammad Sidebar (and how it helps you)
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Five Time Management Methods You Should Know About
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5 Tips That Put Small Teams Ahead In Customer Support
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5 Support Skills That Make A Good Agent A Very Good One
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6 Good Reasons Why Your Company Should Become Sustainable In 2022
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How A Helpdesk Helps In IT, Retail, Law, Healthcare And Arts
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5 Tips For Remote Hiring New Colleagues And Hybrid Work
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The Tasks Of A Sustainability Manager (And When You Should Hire One)
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How To Organize The Knowledge In Your Knowledge Base
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New Work: 10 Terms You Should Know
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Do You Have A Sustainability Strategy? Here Is Ours!
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Guide For Data Economy: Four Steps Against Data Waste
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Properly Equipped: Everything For An Ergonomic Workplace
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How To Make Your Business CO₂-Neutral
Is AI The Future In Support? Opportunities And Challenges Of ChatGPT & Co.
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Anti-Burnout: 6 Insights For Maintaining Job Satisfaction
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Sustainability To Your Ears: 10 Sustainability Podcasts We Like To Listen To
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Five SEO Tips For Your Knowledge Base
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Helpdesk Security: How to protect access and data
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Hybrid Work: How To Inspire Everyone With a Mix Of On-Site And Remote Work
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Green Washing vs. Green Marketing: How To Do Green Communication Right
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Six poor phrases in customer support - and how to do it better
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Your IT blueprint: Six contemporary Tools that Inspire Remote Work
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Social Engineering: Prevention Strategies in Support
Service Level Agreements Image Blog
SLA - Efficient utilization of Service Level Agreements
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Effective Moderation: Five Helpful Tips for Vibrant Community Forums
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Digitization Made Easy: How a Helpdesk Enables Smart Work in the Public Sector
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5 Top Open-Source Projects Everyone Should Know
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The right fit for your project: Open-source licenses at a glance
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Onboarding: the first 30, 60 and 90 Days in Support
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The Key Trends and Statistics in Customer Service
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Customer self-service: How to help customers help themselves
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Integrating Omnichannel Strategy for an Unparalleled Customer Experience
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About the Risk of Burnout in Customer Support: 5 Tips for Prevention
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Using WhatsApp successfully in Customer Service: 7 practical Tips
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On-Premises vs. SaaS: Which Option Fits Your Business?
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Top 5 Zammad Features That Excite Customers in Customer Service
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Customer Service Videos: Support Staff Training with Humor
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Remote Leadership: 6 Tips for Effectively Guiding Remote Teams
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Customer Service and Support: A Dynamic Duo for an Exceptional Customer Experience
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Efficient Corporate Communication without Emails
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12 Essential Text Modules to Elevate Your Customer Service
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7 Signs Your Company is Ready for a Ticketing System
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Cloud Migration: Saving Resources and Cutting Your CO₂ Footprint
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Attracting Top Talent: How to Craft the Perfect Job Posting
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5 Tips for Building and Maintaining an Open Source Community
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Digital Helpers for NGOs: 10 Open-Source Tools to Streamline Nonprofit Work
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Shadow AI in the Workplace: Root Causes, Risks and Responsible Solutions
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