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Alex Blum

Content Creator

„I like about Zammad that it’s more than just software – it’s an inspiring environment with lots of creative exchange. The code is just one of many fascinating aspects.“

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Just 5 Steps: Get the Perfect Helpdesk for Your Company

In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!
Helpdesk
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Helpdesk Explained: How to Save Time With a Helpdesk System

An issue tracking system is a software application that collects all your internal or external support requests. Learn how a helpdesk can increase your efficiency and user satisfaction.
Helpdesk
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How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive

With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.
Helpdesk

Working With a Shared Email Box: Structuring Communication and Responsibilities

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of working with shared access to communication channels such as email and how you can implement them yourself.
Helpdesk
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Open Source: 5 Documentaries and Talks That Will Make You Want to Change the World

Open-source options are increasingly positioning themselves as alternatives to the market-leading closed software. It's obvious: the focus is on transparency and sustainability. If you're not convinced or curious to learn more, we've got something for you: we have compiled five articles after which your heart will also beat for the Open Source idea!
Open Source
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Goodbye Procrastination: Self-Management While You're Working From Home

It's almost impossible to work from home and not face distractions and procrastination. But there are methods and tips to help you concentrate better and work more productively. We'll show you how to beat procrastination bit by bit - and how to get through the day in a more structured way.
New Work

How to Organize a Remote Workshop: From Planning to Feedback

Organizing seminars while working from home has been the new normal for a few months now. But how can the perfect workshop be planned and brought to the screens of interested participants? We've collected the most important steps for you and show you how your webinar is guaranteed to succeed. Time to get started!
New Work

These Are the 7 Qualities of Sustainable Organizations

The future is now! Digitization and modern progress are ensuring that dusty corporate structures are becoming an increasingly unpopular model. Those who don't keep up will remain at a standstill in the long term and will be overtaken by adaptable companies. With courage, perseverance, and the "Loop Approach" principle, you can cleverly avoid this trap.

Customer Retention Made Easy: 7 Strategies to Increase User Loyalty

From acquisition to retention: The topic of customer loyalty is an important component in the areas of Marketing, Account Management, and Support. Placing advertisements has long since ceased to be enough to maintain a valuable customer pool. Instead, businesses convince by offering a genuine added value, which will increase customer loyalty.
Helpdesk

Crisis Communication: 5 Tips for Navigating a PR Disaster

It catches you by surprise, arrives with full force, and causes quite a frenzy: If a so-called "shitstorm" arrives, press officers and company spokespersons need to be prepared. Good crisis communication can help prevent further damage, so having a plan at hand is recommended for when disaster strikes.
Helpdesk

Build Your Perfect Support Team - in Just 6 Steps!

As your business grows, customer requests and demands increase. To meet the growing expectations, you need a strong Support team that is fully dedicated to your customers' wishes and problems. We tell you what to look for when setting up your dream team and which skills are urgently needed.
Helpdesk
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Open Startups: Why Modern Companies Believe in Full Transparency

A growing community of entrepreneurs swears by the maximum openness of organizations, business processes, current challenges, and success metrics. We had a look at why it can be worth sharing all these "company secrets" with the world. And who knows, maybe for it's something for you, too?
Open Source
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Digitization Made Easy: How a Helpdesk Enables Smart Work in the Public Sector

On the way to a digital society, municipalities, city councils and other players from the local government sector play a central role. They are in charge of shaping the quality of life, work, and location of different areas, as well as the user-oriented citizen services throughout the country. The focus is on a common understanding of digitization, a defined distribution of roles, and clear areas of responsibility.
Helpdesk
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Knowledge That Lasts: How Know-How Transfer Works In The Digital Workplace

In recent months the advantages of the home office have been proven in many companies - more or less voluntarily. Nevertheless, there are still doubts that the knowledge level between individual team members is no longer synchronized as a result of the free space created. Our five tips show how it still works!
New Work
Origami Rhino

Simply Explained: How To Use The Zammad Sidebar (and how it helps you)

As a support agent, you have your hands full helping your customers. It's about time someone gives you a hand! With Zammad, you work through all requests in an organized and strategic way. Here we'll introduce you to the tool and its navigation elements, and explain how they can help you in your daily work.
Helpdesk
Origami Hamster

Five Time Management Methods You Should Know About

Prioritizing tasks and working through them works wonderfully in theory. The reality, however, looks much different. Distractions lurk everywhere, squeezing between the will to work productively and the actual goal. That's why we're presenting five proven time management methods that are guaranteed to keep you on track!
New Work
Origami Rabbit

5 Tips That Put Small Teams Ahead In Customer Support

A high level of customer service is permanently expected by customers. Companies with small teams must meet the same standards as those expected of well-known corporations. With these factors, you focus on quality instead of quantity and fulfill your customers' wishes despite a small number of staff.
Helpdesk
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5 Support Skills That Make A Good Agent A Very Good One

Customer communication is a fine line between helpfulness and nerves of steel. Agents who want to persist in their interactions with customers need to switch constantly between conversations and never lose the thread. We have identified the five most important, timeless support skills that you can already ask your new employees during the interview – including relevant questions.
Helpdesk
Origami Koala

6 Good Reasons Why Your Company Should Become Sustainable In 2022

In this guide, you will learn the great benefits of making your organization sustainable and carbon neutral by the end of 2022. By focusing on the conservation and regeneration of natural systems and your limited resources, you will unlock the potential for creativity, innovation, reputation, and even growth.
Sustainability
Origami Ducklings

How A Helpdesk Helps In IT, Retail, Law, Healthcare And Arts

A ticket system is your shortcut to better productivity in your day-to-day customer operations. Read on for five inspiring examples of real-world use by our customers - from switching to Zammad, to the immediate benefits from help desk deployment, to extending it to the entire organization.
Helpdesk
Origami Rooster

5 Tips For Remote Hiring New Colleagues And Hybrid Work

The market economy is peaking right now! The labour market is booming and there is a desperate search for new skilled employees in all sectors. But on-site presence is by now not a common hiring criterion anymore. In addition to permanent positions, remote colleagues, who are supposed to be an integral part of the team despite the distance, are part of modern corporate structures.
New Work
Origami folded tucan

The Tasks Of A Sustainability Manager (And When You Should Hire One)

Sustainable working requires new structures and a conscious rethinking in companies. From paperless offices to reduced energy consumption, the assignment of a Sustainability Manager ensures sustainable goals in the long run. Read all about the new job profile here.
Sustainability

How To Organize The Knowledge In Your Knowledge Base

A knowledge base is the first step for your team in search of answers. The wiki-style knowledge base helps ensure transfer between colleagues, newcomers, or customers (and guarantees a productive workflow). We'll show you what's important when it comes to maintaining and structuring your knowledge base.
Helpdesk

New Work: 10 Terms You Should Know

New Work has become an established term in the modern working world. It means turning away from dusty routines and opening up to flexible working models. But despite all the euphoria about the change in the world of work, the new terms often still cause frowns among colleagues. Let's clear things up!
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