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Alex Blum

Content Creator

„I like about Zammad that it’s more than just software – it’s an inspiring environment with lots of creative exchange. The code is just one of many fascinating aspects.“

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Just 5 Steps: Get the Perfect Helpdesk for Your Company

In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!
Helpdesk
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Helpdesk Explained: How to Save Time With a Helpdesk System

An issue tracking system is a software application that collects all your internal or external support requests. Learn how a helpdesk can increase your efficiency and user satisfaction.
Helpdesk
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How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive

With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.
Helpdesk

Working With a Shared Email Box: Structuring Communication and Responsibilities

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of working with shared access to communication channels such as email and how you can implement them yourself.
Helpdesk
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Open Source: 5 Documentaries and Talks That Will Make You Want to Change the World

Open-source options are increasingly positioning themselves as alternatives to the market-leading closed software. It's obvious: the focus is on transparency and sustainability. If you're not convinced or curious to learn more, we've got something for you: we have compiled five articles after which your heart will also beat for the Open Source idea!
Open Source
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Goodbye Procrastination: Self-Management While You're Working From Home

It's almost impossible to work from home and not face distractions and procrastination. But there are methods and tips to help you concentrate better and work more productively. We'll show you how to beat procrastination bit by bit - and how to get through the day in a more structured way.
New Work

How to Organize a Remote Workshop: From Planning to Feedback

Organizing seminars while working from home has been the new normal for a few months now. But how can the perfect workshop be planned and brought to the screens of interested participants? We've collected the most important steps for you and show you how your webinar is guaranteed to succeed. Time to get started!
New Work

These Are the 7 Qualities of Sustainable Organizations

The future is now! Digitization and modern progress are ensuring that dusty corporate structures are becoming an increasingly unpopular model. Those who don't keep up will remain at a standstill in the long term and will be overtaken by adaptable companies. With courage, perseverance, and the "Loop Approach" principle, you can cleverly avoid this trap.

Customer Retention Made Easy: 7 Strategies to Increase User Loyalty

From acquisition to retention: The topic of customer loyalty is an important component in the areas of Marketing, Account Management, and Support. Placing advertisements has long since ceased to be enough to maintain a valuable customer pool. Instead, businesses convince by offering a genuine added value, which will increase customer loyalty.
Helpdesk

Crisis Communication: 5 Tips for Navigating a PR Disaster

It catches you by surprise, arrives with full force, and causes quite a frenzy: If a so-called "shitstorm" arrives, press officers and company spokespersons need to be prepared. Good crisis communication can help prevent further damage, so having a plan at hand is recommended for when disaster strikes.
Helpdesk

Build Your Perfect Support Team - in Just 6 Steps!

As your business grows, customer requests and demands increase. To meet the growing expectations, you need a strong Support team that is fully dedicated to your customers' wishes and problems. We tell you what to look for when setting up your dream team and which skills are urgently needed.
Helpdesk
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Open Startups: Why Modern Companies Believe in Full Transparency

A growing community of entrepreneurs swears by the maximum openness of organizations, business processes, current challenges, and success metrics. We had a look at why it can be worth sharing all these "company secrets" with the world. And who knows, maybe for it's something for you, too?
Open Source
Origami sloth on a bright green background

Digitization Made Easy: How a Helpdesk Enables Smart Work in the Public Sector

On the way to a digital society, municipalities, city councils and other players from the local government sector play a central role. They are in charge of shaping the quality of life, work, and location of different areas, as well as the user-oriented citizen services throughout the country. The focus is on a common understanding of digitization, a defined distribution of roles, and clear areas of responsibility.
Helpdesk
Group of penguins

Knowledge that lasts: How know-how transfer works in the digital workplace

In recent months the advantages of the home office have been proven in many companies - more or less voluntarily. Nevertheless, there are still doubts that the knowledge level between individual team members is no longer synchronized as a result of the free space created. Our five tips show how it still works!

Simply explained: how to use the Zammad sidebar (and how it helps you)

As a support agent, you have your hands full helping your customers. It's about time someone gives you a hand! With Zammad, you work through all requests in an organized and strategic way. Here we'll introduce you to the tool and its navigation elements, and explain how they can help you in your daily work.
Helpdesk
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